Troubleshooting Chronicle Cloud

Chronicle Cloud syncs seamlessly (usually, nearly instantly) in the background. There is no need to manually sync. However, if you are having trouble with Chronicle syncing, please try the following steps in order:

1. Make sure all devices are connected to the internet, and signed in. Ensure the cloud icon on the toolbar in Chronicle is present, and there is not an x on the icon. If you see an x on the icon, tap on the icon to sign back in to Chronicle Cloud.
2. If there is a particular bill that you updated on one device that is not appearing or updating on other devices, edit the bill on the device where it is up-to-date, and then save it. This will cause it to update to the cloud.
3. If that doesn’t help, try quitting and relaunching Chronicle. To quit Chronicle, double click the home button, or swipe up from the bottom of your screen (depending on your device) to see all running apps. Then, swipe up on Chronicle to quit it. Next, relaunch Chronicle, and see if your bills sync.
4. If that doesn’t help, sign out of Chronicle Cloud, and then sign back in. To sign out, tap the cloud icon on the bottom toolbar, and then tap “Sign Out” to sign out. To sign back in, follow the steps in this article to sign in.